Delivery Coverage
- Delivery to Ground Floor and Upper / Lower Floors via Elevator.
- Delivery to Upper / Lower Floors via Stairs subject to site conditions.
- Within City Limits: Orders will be delivered within 2 working days from the date of confirmation.
- Remote Locations: Delivery will be completed within 7 working days from the date of confirmation of order.
Delivery Schedule
- Days of Operation: Monday to Saturday
- Hours of Operation: 9:00 AM – 6:00 PM
- Non-Delivery Days: Public holidays & Sundays (Delivery not available on these days).
Appointment & Scheduling
- Customers will be contacted to confirm delivery date and time in advance.
- If the customer is unavailable at the scheduled time, re-delivery fees may apply.
Delivery Access
At checkout, customers will be asked to select the delivery location:
- Delivery vehicles / equipment should have clear and safe access to the property.
- If access is restricted (e.g., narrow roads, security gates, building entry limitations), the customer must inform us in advance.
- Customers are responsible for arranging any required gate pass access in advance.
- At the time of delivery, customers must allow our delivery team to access the site, including service lifts, if necessary.
- Any timing restrictions or building management requirements should be communicated prior to delivery to prevent delays.
- If delivery cannot be completed due to insufficient prior communication from the customer, re-delivery fees may apply.
Failed Delivery
- If delivery cannot be completed due to incorrect address, lack of access, or absence of an authorized recipient, re-delivery charges will apply.
Unpacking & Inspection
- Customers must inspect the product upon delivery, for visible damage before signing the delivery note.
- Any damage or missing items must be reported to us within 24 hours of delivery.
Additional Notes
- Adequate capacity means the elevator can safely accommodate the full packed dimensions and weight of the product.
- Delivery times may vary during peak seasons, traffic situations, adverse weather, or other unforeseen circumstances.
- Customers in remote areas should allow for the extended delivery timeline stated above.
