1. Warranty Coverage

FireBox guarantees that your fire-resistant safe is free from defects in materials and workmanship for one (1) year from the date of purchase. During this period, FireBox will, at its discretion, repair or replace defective parts or the entire safe.

2. What is Covered

• Manufacturing defects in the body, locking mechanism, and fire-resistant components.
• Malfunction of electronic locks (if included) due to manufacturing faults.

3. What is Not Covered

• Damage caused by misuse, improper installation, accidents, or unauthorized modifications.
• Normal wear and tear (scratches, paint chipping, minor cosmetic marks).
• Damage caused by fire exceeding the safe’s rated protection.
• Loss of contents which are stored inside the safe.

4. Warranty Claim Process

• Contact FireBox customer support with proof of purchase (invoice or receipt).
• Provide photos or videos showing the defect.
• FireBox may inspect the safe before approving repair or replacement.

5. Shipping & Handling

• Return shipping for warranty service may be arranged by FireBox; terms depend on location and safe size/weight.

6. Limitation of Liability

• FireBox is not responsible for any loss or damage of items stored in the safe.
• Warranty applies only to the original purchaser and is non-transferable.

7. Warranty Duration

• Warranty period: 1 year from the date of purchase.
• Repairs or replacements do not extend beyond the original warranty period.